第八章 旅店基础英语培训目的：读写出旅店各部门的英语单词；²会听与说十句最简朴的旅店基础英语句子。第一节 旅店基础英语45句礼貌用语 Courtesy EnglishGood morning/afternoon/evening, sir/madam. 早上好/下午好/晚上好Nice to meet you. 很兴奋见到您Welcome to our hotel. 接待惠临我们旅店Have a good time. 祝您在旅店过得愉快电话用语 Telephone sentencesWait a moment, please. 对不起，请稍等Sorry, he is no in at the moment. 对不起，他暂时不在I beg your pardon? 对不起，（我听不太清楚）Could you speak a little slower, please? 请稍微讲慢一点答谢英语 Thanks and answerThank you. 谢谢It is very kind of you. 谢谢，您真客套You are welcome. 不用谢It is my pleasure. 很是兴奋为您服务I am at your service. 我随时愿为您服务That is all right. 没关系 征询语 ConsultCan I help you? 我能帮您什么忙吗？What is your suggestion? 您有什么意见或建议吗？Excuse me, may I have your name? 对不起，请问尊姓贵名？指路 Asking and giving directionsThis way, please. 这边请Co ahead, and turn to the left/right. 往前面走，然后往左/右边拐It is on the second floor. 在二楼It is next to…… 它紧靠着……It is opposite the…… 它在……劈面I will take you there. 我带您去Go upstairs to the third floor. 往楼上走到三楼Where is the toilet? 请问洗手间在哪？You first, please. 您先请提醒用语 Recalling wordsWatch your step. 请走好Be careful, please. 请当心Do not worry. 不要担忧Take it easy. 别紧张Please do not smoke here. 请别在此吸烟Please do not leave anything behind. 请别忘了您的工具致歉 ApologyI am sorry. 对不起Sorry to keep you waiting. 对不起，让您久等了Wait a moment, please. I will ask somebody to handle it. 请稍等，我去叫人来处置惩罚 离别 FarewellGoodbye. 再见See you later. 再见Good night. 晚安See you tomorrow. 明天见Have a good/nice trip. 旅途愉快Wish you a pleasant journey. 旅途愉快Good luck. 祝您好运Goodbye and thanks for coming. 再见，多谢惠临Goodbye and hope to see you again. 再见，接待下次再来I am glad to be service to you. 很兴奋能为您服务旅店部门名称Names of the hotel sections总司理办公室 General Manager’s office 工程部 Engineering Department餐饮部 Food and beverage Department 保安部 Security Department前厅部 Front office 商务中心 Business Center客房部 House Keeping Department 酒吧 Bar人力资源部 Human resource Department 收银处 Cashier’s娱乐部 Recreation Department 医务室 In-house Doctor中餐厅 Chinese Restaurant 西餐厅 Western Restaurant美容室 Beauty Salon 书亭 Bookstall职位 Position总司理 General Manager 副总司理 Assistant General Manager大堂副理 Assistant Manager 司理 Manager主管 Supervisor 领班 Captain客房服务员 Attendant 餐厅男服务员 Waiter餐厅女服务员 Waitress 职员 Clerk接线员 Operator 行李员 Bellman司机 Driver 接待员 Receptionist数字 Number基数 序数one two first secondthree four third fourthfive six fifth sixthseven eight seventh eighthnine ten ninth tenth星期 Week星期一 Monday 星期二 Tuesday 星期三 Wednesday星期四 Thursday 星期五 Friday 星期六 Saturday星期日 Sunday月份 Month一月 January 二月 February 三月 March四月 April 五月 May 六月 June七月 July 八月 August 九月 September十月 October 十一月 November 十二月 December季节 Seasons春季 Spring 夏季 Summer 秋季 Autumn 冬季 Winter节日和庆祝日 Festival and Celebration新年 New Year 元旦 New Year/s Day春节 Spring Festival 复生节 Easter感恩节 Thanksgiving Day 国庆节 National Day圣诞节 Christmas 平安夜 Christmas Eve。

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